Welcome to St Paul's Cottage Surgery
Patients' needs are at the heart of everything we do. Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
The information we hold about you
On 25th May 2018, the General Data Protection Regulation (known as GDPR) became law. These changes to the data protection laws don't alter what we use your personal information for. They will make it easier for you to find out how we use and protect your information.
The fact that the law has changed only builds on what we already do now. It is to give your personal information the respect and security it deserves.
Your personal information is an important part of our service. For instance, it lets us provide you with the right healthcare, including sharing your health information with other health providers such as hospitals.
If you want to know the details of how to apply for personal information please click on this link Personal Information Regulations
If you have any questions, please speak to Claire Taylor, Practice Manager or Sue O'Donnell, Business Manager.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Are you a carer?
We are keen to know if you are looking after someone so we can support you with carer consultations and guide you to other support. Please let the clinician or the reception staff know if you would like it recorded on your record that you have carer responsibilities for another person.
For information on how to register for online services , please go to Online Access
We can arrange to electronically send your prescriptions to a pharmacy of your choice (see Prescriptions tab). This can even be changed on an ad hoc basis should you need it to be sent elsewhere in this country (when you're on holiday for example). Gentle reminder to let us know when you're back home though please!
My Maternity Journey in South West London -
Helping you decide where to have your baby (click on this link): My Maternity Journey in South West London
Accessible Information Standard (AIS)
The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
Should you have any requirements or know of a patient who needs support, please let us know and we will help, for example by issuing information in large print or putting a patient in touch with a British Sign Language (BSL) interpreter, email or braille.
For further information, please read: AIS Leaflet or visit the NHS website www.england.nhs.uk/accessibleinfo
Charities including Action on Hearing Loss,Changepeople, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.
Please do not hesitate to contact the practice if you have any questions about this.
CQC overall rating:
(Site updated 14/03/2019)